Gift Cards

Since each of our products are handmade to order, please allow 1-3 business days for your order to be processed before it is shipped. Delivery times vary based on your location and selected shipping method. Please note that shipping times may be delayed during peak holiday seasons or due to unforeseen circumstances.

If you need your order by a specific date, please contact us before placing your order to ensure that we can accommodate your request. We will do our best to prioritize your order and expedite the processing and shipping time, if possible.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your product to initiate a return or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, with all original tags and packaging intact. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved for a refund or exchange.

Please note that we do not cover return shipping costs, unless the item received was damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

If you are exchanging your item, we will ship the new item to you as soon as possible, and you will be responsible for any difference in price, as well as any additional shipping costs.

Each purchase is carefully packaged with an information card detailing product usage and care instructions, ensuring you make the most of your Heat/Cold pack. Please note that fabric patterns may vary slightly from the image provided, adding a unique touch to each pack.